Privacy Policy

1. Information We Collect

1.1 Personal Information

When you schedule a cleaning service or interact with us, we may collect the following personal information:

• Contact Information: Name, phone number, email address, and service address.
• Payment Information: Credit card details or other payment information (processed securely via third parties).
• Service Details: Preferences, special instructions, property access details, and feedback related to our services (residential or commercial).

1.2 Non-Personal Information

We may also collect non-personal information, such as:

• Usage Data: Information about your interactions with our website, such as IP addresses, browser types, and browsing behaviour.
• Cookies and Tracking Technologies: We use cookies and similar technologies to measure how our website is used and to show relevant ads. See Cookies and Analytics below.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide and manage our residential and commercial cleaning services (Pro City Maids and PCM Cleaning Services).
• Customer Support: To communicate with you regarding your service requests, inquiries, or feedback.
• Payment Processing: To process payments and handle billing matters.
• Marketing: To send promotional materials or updates about our services, provided you have opted in.
• Improvement: To analyze and improve our services and website functionality.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors and IT support.
• Legal Requirements: We may disclose your information if required by law or to respond to legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Choices

• Access and Correction: You can request access to or correction of your personal information by contacting us.
• Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in those communications.
• Cookies: You can accept or decline analytics and advertising cookies at any time using Cookie settings (also linked in the footer of every page), or through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for these external sites’ privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the revised policy on our website with a new effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

9. Contact Us

Pro City Maids (including PCM Cleaning Services)

Email: support@procitymaids.ca
Phone: 647-691-6911
Website: procitymaids.ca

Thank you for choosing Pro City Maids and PCM Cleaning Services. We appreciate your trust and are committed to protecting your personal information.